CUSTOMER CARE
EMD Group exporting and importing company with offices in Chile and Colombia
Have any questions or concerns ? We’re always ready to help!
FAQ
How do I track my order?
When you place your order, you receive an email with the summary of your purchase, and when we send it, you receive another email confirming the shipment and your guide number.
How do I return an item?
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You can change products that have not been used for up to 30 days (1 month) after purchase, or you can return products up to 5 business days for money back.
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These items must be in perfect condition, complete, with the marquillas and still in their original packaging. EMD Group reserves the right to accept changes and returns with prior analysis of the case.
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For reasons of hygiene does not accept changes or returns of intimate garments such as panties, thongs; Cereals and dietary supplements, except when factory defects were identified.
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For the changes and returns, the cost of sending to EMD Group is assumed by the consumer. Packages with payment against delivery are not accepted.
The customer assumes the international shipping cost
Responsibility
EMD Group is not responsible for the interpretation, analysis and understanding of the content posted on this site. Access to it, is provided to our users as it appears and according to our availability, without warranty of any kind unless already expressed or implied. It is the responsibility of the user to access and use material published from jurisdictions in which this type of material and the content prohibited by law. EMD Group manages the page from Colombia and Chile, reason why the terms of this site are governed by these countries.
Terms and Conditions
This information applies to all website visitors. Use of this means that you agree to our Privacy, Security Conditions and Our Terms of Use. If you do not agree to these terms and conditions, do not use this page. EMD Group reserves the right to take legal action in case of breach of any of these terms and conditions, EMD Group reserves the right to seek solutions through the law.m a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.
Brands
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Licences
All intangible assets such as software or HTML code, text, photographs, images, videos, etc., which are used, published, inserted or included on our website are privately owned by EMD Group and are protected by the copyright law. Author, intellectual property and new technologies. As a user of our website you do not have the right to copy, reproduce, publish, transmit, distribute, modify, create derivatives of our website, sell, license and / or use this website for commercial purposes without our authorization.